Refund and Returns Policy

Overview

At Sqeaky Clean Books, your satisfaction with our accounting and bookkeeping services is our top priority. We are dedicated to providing accurate, reliable, and efficient services that meet the unique needs of your business. We understand that financial management is a critical aspect of your operations, and our goal is to ensure you feel confident and supported every step of the way. If you are not completely satisfied with our services, we are committed to addressing your concerns promptly and professionally. Your trust is important to us, and we aim to maintain transparency and fairness in all our dealings. Please review our refund and return policy below for clarity on how we handle service-related issues and ensure your peace of mind.

Refunds

Eligibility for Refunds
- Refunds are available for services that have not been started or delivered.
- Refund requests must be submitted within 30 days of the original payment date.
Non-Refundable Services
- Completed or delivered accounting and bookkeeping services are non-refundable.
- Custom or project-based services that have commenced are non-refundable.
How to Request a Refund
- To request a refund, please contact our support team at support@sqeakycleanbooks.com
- Provide your invoice number, service details, and a brief explanation for the refund request.
- Our team will review your request and respond within 7 business days.
Refund Processing
- Approved refunds will be processed to the original payment method within 14 business days.
- Processing fees or third-party charges may be deducted from the refund amount.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@sqeakycleanbooks.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.