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At Sqeaky Clean Books, we strive to provide exceptional service to all our clients. This refund policy outlines the terms and conditions under which refunds may be requested and processed.

Service-Based Refunds

Our services are primarily professional time-based consulting and bookkeeping services. Due to the nature of our work:

Services rendered cannot be "returned" as they represent professional time and expertise already provided
Refunds are evaluated on a case-by-case basis
We work with clients to resolve any service dissatisfaction before considering refund requests

Refund Eligibility

You may be eligible for a refund under the following circumstances:

Service Not Rendered: If you have been charged for services that were not provided
Billing Errors: If there was a clear mistake in billing or duplicate charges
Service Quality Issues: If the work delivered does not meet the agreed-upon standards and cannot be corrected
Cancellation Before Work Begins: If you cancel services before any work has been performed

Non-Refundable Services

The following are typically non-refundable:

Completed bookkeeping or accounting work
Filed tax returns
Consultations that have already occurred
Setup fees for software or systems
Monthly retainer fees for services already provided during that month

How to Request a Refund

To request a refund:

Contact us at info@sqeakycleanbooks.com or call (804) 446-0454
Provide your invoice number and a detailed explanation of why you're requesting a refund
Include any supporting documentation
We will review your request within 5 business days

Refund Processing

If your refund is approved:

Refunds will be processed to the original payment method
Processing typically takes 5-10 business days
You will receive email confirmation once the refund is issued
Partial refunds may be issued for partially completed work

Subscription Services

For clients on monthly subscription plans:

You may cancel at any time with 30 days notice
No refund will be provided for the current billing period
Services will continue through the end of the paid period
Cancellations take effect at the next billing cycle

Dispute Resolution

If you are dissatisfied with our refund decision:

We encourage you to discuss the matter with our management team
We are committed to finding fair solutions for all parties
Most issues can be resolved through open communication

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new policy.

Questions About Our Refund Policy?

If you have any questions or concerns about our refund policy, please contact us:

Email: info@sqeakycleanbooks.com

Phone: (804) 446-0454

Address: Richmond, Virginia